Contact Us

The Yankee Candle customer care team assists with products, checkout, payment, delivery, tracking, returns, exchanges, and privacy requests.

Service Window

Support is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Indiana/Indianapolis). A message received later is reviewed during the next service window.

Information That Helps Us Respond

For an order question, provide the order number and a short description without including full card data. A request for cancellation before shipment can be made through these channels; after shipment, the Refund Policy controls.

How to Reach the Merchant

Business name: Yankee Candle

Email Support@Yankuercandle.shop or call (916) 307-8254 for customer care.

Business and default return location: 136 15th St, Pittsburgh, PA 15222, US

The customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Indiana/Indianapolis).